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Warranties and certifications

Alcove QUALITY

Alcove certifies that your product has been inspected and tested by our specialists, and is compliant with Alcove’s high standards of quality.

CSA certification

Our products and their components have received CSA certification, which attests to their quality and reliability.

UPC certification

IAPMO: Our Wisteria products, faucets, shower bases, and porcelain products have received UPC certification, which attests to their quality and reliability.

WATERSENSE certification

Our toilets have received WaterSense certification.

Certification ECORESPONSIBLE

Our products have been certified ECORESPONSIBLE, a recognition of Alcove’s initiatives towards limiting its environmental footprint.

Warranty

All Alcove products have been subjected to rigorous quality controls, and we guarantee that they conform to the highest quality standards. To ensure trouble-free installation, we strongly recommend that you read the installation manual and warranty terms (accompanying your product) carefully before beginning any work. Our warranty covers parts and labour for repairs only, and does not cover additional costs related to defective product replacement.

Bathtubs & showers

Acrylic shell: Alcove guarantees that acrylic units are free of any defects in materials and workmanship under normal use and service for a period of twenty (20) years starting from the initial date of purchase by the owner/user, contractor, or builder from an authorized dealer.

Wisteria acrylic shell:  Alcove guarantees that acrylic units are free of any defects in materials and workmanship under normal use and service for a period of four (4) years starting from the initial date of purchase by the owner/user, contractor, or builder from an authorized dealer.

Systems:  Limited 5-year warranty (parts) against manufacturing defects in jets, pipes, fittings, electronic control pads, pumps, inline heaters, blowers, black box, remote controls, wiring, etc. and leaks related to manufacturing defects.

Limited 5-year warranty against manufacturing defects related to coloured jet trims inside the bathtub.

Options

General: Chromotherapy, neck pillows, handles and other options. Limited 5-year warranty against manufacturing defects for all parts.

Doors

Limited 10-year warranty against manufacturing defects, including wheels, and covers parts other than gaskets, magnets and installation hardware, which have a 1-year warranty against manufacturing defects. Limited 1-year warranty on glass breakage.

Toilets

Porcelain: Limited 5-year warranty against manufacturing defects.

Parts: Limited 5-year warranty against manufacturing defects for parts inside tank. Limited 1-year warranty for installation hardware

Seats: Limited 1-year warranty against manufacturing defects.

Sinks

Limited 1-year warranty against manufacturing defects.

Faucets and drains

Limited lifetime warranty against manufacturing defects on all parts including cartridges.

Faucets: Limited lifetime warranty on chrome finish.

Shower tower:  Limited 3-year warranty on chrome finish and limited 1-year warranty on hand shower's chrome finish.

Drains: Limited 4-year warranty on finish (parts).

Wisteria drain:  Limited 4-year warranty on finish (parts).

Fans

Limited 3-year warranty against manufacturing defects, including heat lamps.

Parts

Limited 1-year warranty against manufacturing defects.

Important!

The warranty is not transferable to subsequent owners.

All products replaced or repaired during the warranty period will still be covered for the remainder of the original warranty.